Frequently Asked Questions (FAQ)

FAQ Shop

What payment methods do you accept?

We accept:

  • Credit Cards
  • Debit Cards
  • Apple Pay
  • Google Pay
  • Cash
What are your most popular menu items?

Customer favorites include:

  • 🥭 Mangonadas
  • 🍧 Natural Shaved Ice (Raspas)
  • 🍓 Fresh Fruit Cups
  • 🌽 Corn in a Cup
  • 🌶️ Tostilocos
  • 🥒 Prepared Cucumbers
  • 🧀 Nachos
  • 🥤 Aguas Frescas
Are your shaved ice and Aguas Frescas made fresh?

Yes! At Frosty Brothers, we prepare many of our fruit-based treats using fresh ingredients throughout the day. Our goal is to serve high-quality shaved ice, mangonadas, fruit cups, aguas frescas, and snacks that taste as fresh as they look.

Do you have dairy-free or vegetarian options?

Many of our fruit-based treats, shaved ice, and aguas frescas are dairy-free. If you have food allergies or dietary restrictions, please let our team know before ordering.

Can I order online for pickup or delivery?

Yes! You can place an order for pickup or delivery through our online ordering partners.

Orders are available through:

  • DoorDash
  • Uber Eats
  • Favor
Do you offer military or teacher discounts?

Yes! As a proud family-owned business and military family, we're honored to give back to those who serve our community.

We offer:

  • 15% OFF for Active Duty Military/ Veterans and their immediate family
  • 🍎 10% OFF for Teachers in appreciation of their dedication to educating future generations.

Please present a valid military or school ID at checkout.

Discounts apply to in-store purchases only and cannot be combined with other promotions, catering packages, or special event pricing unless otherwise stated.

FAQ Catering

Do you do on call deliveries?

No — we do not deliver individual ice cream or snacks to homes or businesses.

Frosty Brothers is a catering-style ice cream truck for events only. We require a $200 minimum or 2-hour event window for all bookings.

What areas do you serve?

We serve San Antonio, TX, and surrounding areas within 50 miles of zip code 78245 (Our Shop). A travel fee may apply beyond that.

Will you run out of products?

Sometimes! Popular items can sell out. We restock daily, but due to demand, availability isn’t guaranteed. We recommend guests arrive early.

What is the cost to book Frosty Brothers?

A $50 non-refundable booking fee is required to reserve your date. Our event minimum is $200, which covers up to 2 hours or up to $200 in products — whichever comes first.

What happens after I pay the booking fee?

We’ll call you after to confirm the location , time and date.

Can the truck stay longer if the party is still going?

Yes, if we don’t have another event booked. To extend, you must spend at least $100 per additional hour in product.

Can I prepay to control spending?

Yes! We recommend it. You can prepay a cap (like $300), and once it’s reached, we’ll stop service. It’s your responsibility to communicate this to your guests.

Can I book just for guests to pay individually?

Yes, we offer a “Ice Cream Pop-Up” option where you pay the $50 fee, and your guests can order individually. You’re not required to prepay for their items.

What payment methods do you accept?

Cash, Credit/Debit Cards, Apple Pay, Venmo, and Cash App.

We do not accept checks, and only one payment method can be used per event.

Can guests pay individually?

Yes, for "The All-In Treat Bar" or “Ice Cream Pop-Up” events. They’ll order from the truck directly, but the $50 booking fee is still required in advance and must meet the $200 minimum.

What happens if it rains?

We may pause or reschedule the event due to lightning, flooding, or unsafe conditions. We’ll always contact you if changes are needed.

Can I cancel my event?

Yes — but the $50 booking fee is non-refundable. If you cancel within 24 hours of the event, we may charge up to 50% of the estimated total.

For any other questions: