📅 Booking Terms
- A $50 non-refundable reservation fee (plus tax) is required to secure your date and time.
- A $200 minimum purchase in goods is required. This includes up to 2 hours of service or until $200 in product is consumed, whichever comes first.
- Event planners can add more credit before or during the event.
- Additional time is available at $100 per hour in goods, if no other bookings conflict.
- We do not split payments. One payment method per event.
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Delayed final payments may incur a $100/hour waiting fee.
Open Menu Authorization:
- If an open menu is authorized by the manager or coordinator on-site, the person who submitted payment (or the company/department listed on the invoice) will be responsible for any amount beyond the prepaid credit.
- Frosty Brothers will collect the full name and title of the person authorizing extra charges during the event to ensure accountability.
🚗 Travel & Location Policy
- We travel up to 50 miles from zip code 78245. Travel beyond that may include a travel fee.
- Travel time is considered in your booking.
- After booking, we will call to confirm your booking information. If unavailable we will contact you and your reservation will be canceled and refunded.
- Only one truck per event. No split-location
💳 Payment Policy
- Final payment is collected at the end of the event; however, if you prefer, you can arrange to prepay.
- Accepted payment methods: Cash, Credit/Debit Cards, Apple Pay, Cash App, Venmo.
- We do not accept checks or split payments.
🍿 Product Availability & Guest Instructions
- Items may sell out depending on event size. We restock for every event, but inventory is limited.
- Please let your guests know in advance whether they’ll be ordering from the open menu, using prepaid tickets, paying individually, or under per-person limits. If you’d like someone on-site to help manage orders, you’re welcome to arrange for an event assistant—Frosty Brothers won’t handle this directly but will let you know if extra support is needed. During busy times, our team will quietly serve to keep the line moving, and we reserve the right to pause service if guests become disrespectful.
📈 Fundraiser Policy
- $50 non-refundable booking fee required.
- 15% of total sales donated back to your school, church, or nonprofit.
- Promotion is key! Please advertise your fundraiser to ensure a great turnout. If no guests arrive within the first hour, we may depart early—your booking fee is still retained. We provide only one truck per event and cannot split locations or donations. We also reserve the right to determine if the event will proceed as planned.
❌ Cancellation & Refunds
- The $50 reservation fee is non-refundable.
- Cancel 24+ hours in advance: no additional charges.
- Cancel with less than 24 hours' notice: up to 50% of event estimate may be charged.
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No refunds for served items.
Corporate Event Bookings Packages (100+ Guests):
Events paid in full are subject to the following cancellation terms:-
- 75% refund if canceled 7+ days before the event.
- 50% refund if canceled between 78 hours and 7 days before the event.
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No refund if canceled less than 78 hours prior to the event.
- If a date or time change is requested and we have availability, we will reschedule at no additional cost and honor your original payment.
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📷 Photo & Video Consent
- By booking, you consent to Frosty Brothers LLC’s use of event photos and videos for promotional purposes (e.g., on social media and our website). If you’d prefer not to be featured, please let us know in advance.
Use of Company Name, Photos, and Reviews:
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- By booking with Frosty Brothers LLC's, you agree that your company name, publicly available logo, event photos, or review quotes may be used for marketing purposes, including social media, website features, or printed materials, unless you notify us otherwise.
- If you'd prefer your company not be mentioned, simply add a note when booking your date and we’ll ensure your privacy is respected.
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⛈️ Weather & Safety
- In extreme weather (lightning, flooding), we may pause or reschedule service.
- Our staff reserves the right to leave the event if they feel unsafe or disrespected.
Right to Refuse Service:
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- Frosty Brothers reserves the right to refuse service to anyone for any reason, including but not limited to safety concerns, inappropriate behavior, or violations of our event policies
❓FAQs
- Do you travel outside San Antonio? Yes, within 50 miles of 78245. Travel fees may apply.
- Is travel time included in booking? Yes.
- What happens after I book online? We'll call to confirm your details and availability.
- Can I prepay to control spending? Yes! You're responsible for tracking usage during the event.
- What if I delay payment? We may charge $100/hour waiting fee.
- Can we extend the event time? Yes, if no scheduling conflicts exist, $100 per extra hour in goods.
- Will products run out? Possibly! Early arrival is best.
- Can we split the bill between guests? No. One payment method per event.
- Do you do fundraisers? Yes! We donate 15% of sales if promoted well.